Park Street Research


	Interactive Sessions \| Security/Confidentiality \| Miscellaneous Issues Interactive Sessions Who can participate in GROUP DCA surveys? What are you asking me to do as a member of a GROUP DCA panel? How will I know when surveys are available for my participation? What is the format of interactive sessions? How long will each interactive session take to complete? How do you select physicians to participate in a particular session? How long will each interactive session be available for participation? Can I refer colleagues to be members of the panel? -------------------------------------------------------------------------------- Who can participate in GROUP DCA surveys? Physicians and /or academicians are invited to participate in surveys on GROUP DCA's sites www.insightexchange.com, www.graphicdetails.com and www.parkstreetresearch.com. Patients are invited to participate in surveys on www.patientadvisors.com. What are you asking me to do as a member of a GROUP DCA panel? GROUP DCA (formerly Dot Com Advisors) was specifically created to offer physicians and patients an innovative new way to interact with pharmaceutical and biotechnology companies. GROUP DCA actively recruits a panel of physicians who have a high level of therapeutic expertise and specialized experience in certain healthcare areas. Additionally, GROUP DCA actively recruits select patients to provide their unique perspective about healthcare and treatment agents. As a member of our panel, you will have the opportunity to provide your insights and opinions through GROUP DCAs' rich and engaging online interactive sessions. How will I know when surveys are available for my participation? You will receive an e-mail invitation to participate in each of the surveys appropriate to your specialty. This invitation will then be followed by reminder e-mails in the event you are unable to respond to the initial invitation. What is the format of interactive sessions? Interactive sessions may be promotional (e.g. e-detailing), consultative (e.g., E-Advisory Boards, or market research (e.g., ad testing) in nature. The form, purpose and intent of each interactive session will be clearly identified. Please see our Terms of Service Agreement for further information. How long will each interactive session take to complete? Although every session is different, we anticipate most physicians will typically complete promotional sessions in approximately 10 minutes. The expected duration of each session will be clearly identified in your program invitation and at the beginning of each session. How do you select physicians to participate in a particular session? Physicians are selected from our panel based on requests from our clients. Typically these requests are based on one or more demographic variables, including specialty, geography, managed care affiliation, practice type, and prescribing habits. How long will each interactive session be available for participation? The success of a given interactive session depends on participation from as many of our invited panel as possible. We will therefore make all reasonable efforts to see that you have sufficient time to respond. Each interactive session will be available for a minimum of two weeks. You will receive e-mail reminders when a session is available for your participation. Can I refer colleagues to be members of the panel? We welcome physician referrals. If you have a colleague who you think would like to participate, please go to our Refer Your Colleague area. For each referral, you will be entered into a drawing to win a valuable gift from DCA. LINKS TO Here's a fast and easy way to let your colleagues know about GROUP DCA. Simply click on the link below, then enter your name and e-mail address and the names and e-mail addresses of your colleagues in the spaces provided. When you are done, please click the SUBMIT button. In appreciation for panel member referrals, GROUP DCA will conduct a drawing each month from the names of our panel members that submit colleague referrals during each given month. Panel members who refer a colleague that registers with GROUP DCA will receive one entry (for each colleague that joins our panel) into the monthly drawing to win their choice of several prizes. -------------------------------------------------------------------------------- Security/Confidentiality Is my personal information secure? Will any third parties have access to my personal information? Are my answers confidential? What do you do with the information I submit? What am I allowed to do with the information provided to me during each session? What do I do if I completed an interaction but keep getting e-mails inviting me to complete it again? -------------------------------------------------------------------------------- Is my personal information secure? Completely. As described in our Privacy Policy, we are committed to safeguarding your privacy online. When you participate, your personal information on our site is encrypted using industry standard software. Your answers are never shared with client companies in any manner that can personally identify you. All of our reports to clients consist of aggregated and anonymous data. Will any third parties have access to my personal information? GROUP DCA will never sell or lease your personally identifiable information to any outside parties. Are my answers confidential? Absolutely. Your specific answers are never shared with client companies in any manner that can personally identify you. We do share non-personal data with clients, but only in aggregate form. Please see our Privacy Policy for more information. What do you do with the information I submit? Your responses are combined with those from our other panel members and reported to our clients as aggregated and anonymous data. Our clients may use such information to help direct future marketing or educational efforts. In addition, we use your answers and opinions, as well as your interests and needs, to tailor the content of subsequent interactive sessions you may participate in. Finally, with your permission, we use your answers to offer value-added services to you (e.g., invitations to symposia, continuing medical education, new clinical reprints, etc.). What am I allowed to do with the information provided to me during each session? The information in each interactive session is provided to you on a confidential basis solely for your participation in that particular session. You agree not to copy, print, save or forward any part of such content. You are bound by the Terms of Service Agreement that you agreed to upon completion of your registration. What do I do if I completed an interaction but keep getting e-mails inviting me to complete it again? We may not have received a completed interaction if you lost your connection before you finished the interaction. In order to receive credit for the interaction you must complete the session again for us to credit your account. If there is still a problem, please e-mail us at inquiries@groupdca.com or contact our customer service group at (888)725-3697. -------------------------------------------------------------------------------- Miscellaneous Issues Is there a help line I can call if I have problems? How do I update my profile (e.g., e-mail address, mailing address, etc.)? What if I forget my Password or User Login Name? Can I put my "membership" on hold while I am on vacation, etc? How do I permanently leave the panel? -------------------------------------------------------------------------------- Is there a help line I can call if I have problems? Yes, please feel free to call our toll-free Customer Service help line at 1-888-725-3697 between 8:30AM and 5:00PM EST, Monday-Friday, and one of our customer service representatives will be happy to answer any questions you may have. You may call at other times than listed above to leave a detailed message and a member of our staff will get back to you by the next business day with an answer. You can also contact customer service via e-mail by sending us an e-mail at customerservice@groupdca.com. How do I update my profile (e.g., e-mail address, mailing address, etc.)? You can update your profile by logging in and selecting Update Your Profile. You may be asked to repeat the login process for security purposes. You can also call our toll-free Customer Service group at (888) 725-3697. What if I forget my Password or User Login Name? If you can't remember your password, you can retrieve it by clicking Forgot Your Password. You will be prompted to provide your User Login Name and the "Magic Word" you entered during registration. Your password will then be provided. If you have forgotten your User Login Name, please contact our Customer Service line. Can I put my "membership" on hold while I am on vacation, etc? Yes. Please call our Customer Service line and tell a representative the dates you would like your membership to be placed on hold. You will not receive any e-mails or invitations from us during that time and will be automatically reinstated at the end of that time period. If you wish to restore your membership before that time ends, simply contact Customer Service to reinstate you. How do I permanently leave the panel? Please call our Customer Service line and tell a representative that you wish to be removed from the GROUP DCA physician panel or email us at inquiries@groupdca.com.